Customer Story - ERP Implementation
A global e-commerce organization was amid a multi-year strategic initiative to implement an Enterprise Resource Planning (ERP) tool. Leaders were challenged with how to help their teams through the change.
Call for Help:
- Employees did not participate or engage in opportunities to prepare them for the new system and processes.
- The organizational culture was slow to adopt change. Leaders did not have the experience of leading their teams through change.
- Most employees had been using the current home-grown system for many years. They were resistant to adopt the new system.
Farwell Advisor Support:
- The FarWell team partnered with HR to provide change leadership capability development and support for leaders.
- FarWell created an Adoption Team with both skeptics and champions. The team provided feedback and took ownership to support their peers during the change.
- The FarWell team created a Change Challenge, which was a friendly competition between all the teams involved in the change. The challenge encouraged teams to prepare for upcoming changes, complete necessary tasks and training, and provide feedback.
Results:
The culture shifted from resistant to change resilient.
- Leaders were actively and visibly engaged with their teams. They supported and encouraged teams to complete change-related activities.
- The ERP implementation resulted in more efficient and streamlined processes and use of a common tool.
- Employees owned their understanding and supported others.
