Customer Story - Global Business Process Harmonization: A Manufacturing Company's Journey to SAP Integration
A manufacturing company embarked on a global initiative to standardize business processes across all operations. This ambitious project involved migrating all companies within their portfolio to SAP.
Call For Help:
- The company sought to harmonize processes and software across the organization with the goal of centralizing cross-company functions.
- Historically, each company in the portfolio operated independently with its own processes and software.
FarWell Support:
- FarWell was tasked with migrating the United States branch, which constitutes about 50% of the company's worldwide revenue.
- FarWell Advisors facilitated workshops and meetings with local SMEs, local management, global management, and global process owners to redefine and optimize processes in line with the company's global model.
- Managed the migration of local applications that integrated with the ERP.
- Documented the new processes and coordinated efforts between local SMEs and an international software development team to modify SAP as needed to match the business processes.
- FarWell Advisor worked extensively with the local Finance team to document existing pricing structures and data, transforming that data for use in the new ERP system.
- Completed stakeholder analysis and interviews and conducted data collection efforts to understand the impact of the change across the North American organization.
- Regular organization-wide communication efforts, including email newsletters, Intranet site, office-hours meetings, and all-hands meetings were implemented to build awareness within the organization.
- FarWell Advisors managed the training efforts for employees and the cutover events during go-live.
Results:
Successful ERP migration to SAP completed.
- Transition to the new business processes adopted and in use.
