Customer Story – Staying Compliant in a Digital Landscape with OCM
A national insurance company identified several audit items that increased organizational risk. Through a comprehensive Organizational Change Management (OCM) strategy and cross-functional collaboration, FarWell enabled the company to resolve these audit items while improving compliance and delivering sustainable change, across thousands of representatives.
Call for Help:
- Employees weren’t prepared for new processes, and without moving to the new ways of working, the organization was open to increased risk. This urgency drove leadership to reach out to FarWell.
- There was a lack of organizational change capacity to undertake the multi-faceted and nuanced initiatives that would move teams to adopt the new processes. The effort would include transformative changes across a complex organization with different standards, operating models, and cultures between various groups.
- Internal OCM resources weren’t available for the work, which is why FarWell was asked to provide strong delivery framework and consultation.
FarWell Advisor Support:
- FarWell stepped in to guide the change management effort and bring focus to the people side of the work.
- FarWell advisors actively contributed from an OCM perspective throughout every phase of the project—including discovery and scoping, solution design, implementation, and ongoing reinforcement—ensuring a holistic and sustainable approach to change.
- FarWell advisors developed and delivered comprehensive OCM strategy including approach, readiness, delivery, and sustainment activities.
- Cross-collaboration was required to ensure success of project and end user adoption.
Results:
- Designed and implemented a solution that reached over 22,000 employees and closed an open audit issue within six months of FarWell joining the team.
- Rolled out the company’s software management tool to more than 25,000 devices.
- Removed over 7,000 high-risk software items from employee devices.
- Proactively engaged stakeholders to identify emerging needs and drive comprehensive discoveries, ensuring the optimal solution was delivered.
In the end, FarWell didn’t just help the company resolve open audit issues. FarWell helped them reimagine how compliance, technology, and people come together to drive long-term success.
