Customer Story - Seamless Transition: Organizational Change Management for SAP S/4HANA Implementation
A manufacturing company sought support for Organizational Change Management (OCM) during the transition from their current SAP instance to SAP S/4HANA.
Call For Help:
- For a pilot launch, the company engaged a different firm for OCM and training resources. However, the company felt that the resources did not adequately prepare the teams for the changes. They wanted to pivot before implementing the revised SAP tool across the entire product area.
- The company was also frustrated with the training development resources, as the Subject Matter Experts (SMEs) felt there was too much back and forth with the vendor resources, making it easier to develop the training materials themselves.
FarWell Support:
- FarWell assigned advisors as OCM leads to different aspects of the work and revised the overall OCM strategy and plans.
- Advisors partnered with key leaders and SMEs to deliver tailored OCM, ensuring alignment with organizational maturity, program needs, and client expectations.
- An Engagement Lead coordinated the OCM efforts, ensuring consistency and best practice sharing, and regularly connected with the client for feedback.
- FarWell assessed training needs and recommended a shift in approach due to low adoption of current tools.
- Advisors coached leaders on change leadership competencies to support their teams through the changes.
Results:
Successful implementation and launch of new SAP system with employees embracing the change.
- The team felt prepared to use the new SAP S/4HANA system based on readiness and training surveys, along with feedback from change agents.
- OCM leads continued to partner with program leadership, project management resources, and SMEs to address sustainment needs post-launch.
- Due to the successful adoption and outcomes, the OCM leads continued to provide OCM support for additional global releases.
