Customer Story - Employee Experience Overhaul
A multi-site healthcare organization was experiencing low job satisfaction and revenue loss. A senior advisor was tasked to find a way to fulfill cross-departmental needs, while adhering to a cost-reduction strategy.
Call for Help:
- Some departments were reducing their teams, while others were hiring more staff.
- Employees received reduced paychecks, causing staff dissatisfaction.
- High staff turnover caused a loss of revenue and provider dissatisfaction.
Farwell Advisor Support:
- Senior advisor put a plan in place to cross-train staff to work in other departments.
- Advisor coordinated hiring across all department leaders to evaluate if current staff could satisfy hiring needs.
Results:
Staff satisfaction increased and employees felt a greater sense of value.
- Employees gained full-time hours and had opportunities to diversify their skills.
- Costs decreased through less turnover and training costs and higher staff utilization.
- Patient satisfaction increased with seeing consistent providers versus inconsistent relationships.
