Customer Story - Coaching & Program Management
A technology services company needed to modernize and launch four enterprise-level solutions. They had to deliver a desired customer experience in a volatile business environment, but they didn’t have the execution skills they needed.
Call for Help:
- Their people didn’t have the required execution or advanced technology skills.
- The business faced increasing challenges that impacted resources capacity and scheduling.
- Teams worked in silos.
- The organization didn’t have an internal sponsor management and communication plan.
FarWell Advisor Support:
- FarWell worked along side and coached executives to work cross functionally leading big programs, building real world experiences many had learned about in in theory.
- FarWell created tools and procedures to establish standards and consistency to allow for a better customer experience, higher quality product, and create a more efficient process.
- FarWell developed an internal and external communication strategy designed to build a foundation of trust and transparency.
Results:
The customer launched their product in 9 months with success.
- The project met KPI objectives.
- The customer developed their internal talent & identified career opportunities.
- The organization delivered a positive customer experience.
