Customer Story - Alignment of Vision & Approach
An organization needed to adopt and sustain changes to organizational processes, structure, resourcing, and systems within a five-year period. While these changes were being implemented, the organization wanted to avoid employee grievances, limit attrition and turnover, and recognize the contribution of eliminated roles.
Call for Help:
- Avoid filing of grievances with unionized workforces.
- Organization had growth through acquisition and inherited multiple different systems, organizational structures, and processes. There was no defined measure of success.
- The continued growth plan required standardized business operations – a new software package, organizational structure and roles, and consistent definitions and measurements of success.
- Organization aimed to fully implement the strategic plan within 5 years. Industry standard took over 10 years.
Farwell Advisor Support:
- Senior advisor ensured alignment of vision and approach with senior leadership.
- Advisor enlisted staff at all organizational levels in the change and implementation.
- Senior advisor developed specific communication and work transition tools for roles that were changed / eliminated.
Results:
The system was implemented at 2x industry average.
- No grievances were filed from the unionized workforce regarding position and work changes.
- Each phase of the project was delivered on-time and at budget.
- Identified high-potential talent, which led to promotions and employees electing to enter leadership training.
- Employees whose roles were eliminated were instrumental in supporting the ongoing business during the transition. Employees were trained into new roles.
