Shannon Flasch

Shannon Flasch is a seasoned problem-solver and crisis manager with a talent for truly listening and distilling complex challenges into practical solutions. At Zendesk, she developed user-friendly project management guides that simplified processes for non-project managers, honing her ability to identify key elements and create actionable steps. Known for her calm demeanor, she brings clarity to high-stress situations, helping teams navigate uncertainty with confidence.

Guided by the belief that “nothing is ever as good or as bad as it seems,” Shannon embraces challenges as opportunities for growth. She enjoys spending time with her cat, Igmu, and exploring Wisconsin’s hidden gems—from architectural wonders like Taliesin to the scenic landscapes of Door County.