Customer Story - Implementing Processes to Ensure Future Success
An international utilities company was attempting to manage multiple challenging projects simultaneously. A large migration to SAP was on the horizon along with the need to migrate individual data centers to a centralized data center.
Call for Help:
- Due to capacity constraints, help was needed to manage the implementation of a Microsoft Azure cloud hosting solution to support a migration from four legacy systems to S4/HANA. It was clear that new ways of working were needed to ensure the right resources were brought together and maximized for success.
Farwell Advisor Support:
- FarWell advisor joined the team and brought new disciplines by implementing an Agile Scrum board and sprint process which enabled the team to identify large deliverables, break them down into small workable items, and prioritize effectively.
- Weekly reporting and status meetings with customers were put into practice, ensuring clear communication on progress and plans.
- Assembled and led a technical team to prepare data, security, and cloud environments for an optimal migration.
- After successfully helping the company migrate to SAP, FarWell was asked to manage a large data center migration throughout North and South America leading to a data center centralization.
- FarWell developed a resource planning model to show the team’s workload and availability, allowing them to view potential project collisions.
Results:
A successful implementation of multiple cloud hosting solutions to support the SAP application.
- Roadblocks and issues were effectively communicated and addressed, ensuring an on-time implementation
- A new data warehouse was established, along with multiple successful network enhancements, enabling the business to consolidate software platforms and achieve long-term cost savings.
- Project systems were implemented, ensuring timely communications and on time delivery. Discussions about customer requirements were ongoing, leading to team alignment and addressing changing customer needs.
